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Contact Support
Call Support
(Monday to Friday 9AM – 18:30PM GMT+8)
+86 400-0078-655-2 (Sales)
021-61735888 (Investor Relations)
Email Support
intemational@info2soft.com
(Sales + Technical + Backend Support)
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Communication Methods

  • Real-time: Phone, IM, online meetings (Zoom, Teams, etc.)

  • Asynchronous: Email, self-service platform (FAQ / Knowledge Base), ticketing system

  • On-site: Resident engineers, emergency on-site support

Scope of Services

  • On-site Services: Installation & deployment, POC testing, implementation & delivery, technical training, troubleshooting, system inspection

  • Remote Support: Technical consultation, guidance, operation demos, training, solution design, installation, configuration, and troubleshooting