Info2Soft provides technical support in the following forms, including but not limited to:
1. Remote Technical Support: When your software system encounters technical issues, you may contact us via Email. Technical Support Email: global@info2soft.com.
2. On-site Technical Support: For critical technical issues that cannot be resolved remotely or if you require on-site inspection of your existing software system, you may request our technical experts to provide on-site services. We will dispatch experienced engineers to deliver technical support at your location.
3. Disaster Recovery Drill Service: During the service period, we will assist users in organizing an annual disaster recovery system drill test to validate the feasibility of the disaster recovery system and ensure rapid business recovery in the event of a disaster.
4. Maintenance Services: Based on your purchased service tier, we provide varying levels of on-site support, such as 5×9-hour service, backed by support and services from our technical experts.
5. Training Services: We also offer professional training to help your team better understand and utilize our products, including developing and executing disaster recovery plans.