Shanghai General Hospital

Overview

Shanghai General Hospital

Country: China

Industry: Healthcare / Tertiary General Hospital

Solution: Integrated SQL Server + VMware Backup & Recovery Platform

Shanghai General Hospital recognizes the critical importance of data security and business continuity in medical operations. To address potential data loss risks and ensure stable hospital management, the hospital sought to implement a unified and efficient backup strategy. Its IT architecture is built on SQL Server databases and VMware virtualization, supporting numerous critical applications across departments. The goal was to establish a reliable backup and recovery system that safeguards patient data, minimizes downtime, and ensures compliance with healthcare data protection standards.

Customer Challenge

• Data protection — Required a unified backup system capable of securing SQL Server databases and virtual machines simultaneously.
• Ransomware resilience — Needed real-time protection and quick recovery to avoid service interruptions caused by ransomware or accidental deletions.
• Virtualization coverage — VMware-based infrastructure required seamless, agentless backup to prevent downtime in virtual environments.
• Operational continuity — Needed to balance resource usage during backup without disrupting critical clinical services.

I2 Solution

• Adopted a fully integrated backup appliance combining software and hardware for simplified deployment and management.
• i2Backup: Implemented scheduled backups for SQL Server databases, ensuring consistent protection of operational data.
• i2CDP: Provided continuous data protection for high-value business databases, enabling instant recovery from ransomware, hardware failures, or human errors.
• i2VP: Delivered agentless VMware virtual machine backup, ensuring fast system restoration and uninterrupted healthcare service continuity.
• Info2soft engineers collaborated with the hospital to analyze system dependencies, optimize backup schedules, and minimize resource conflicts during critical service hours.

Solution Effects

• Established a comprehensive, efficient, and compliant backup and disaster recovery system tailored for the hospital’s complex IT environment.
• Achieved rapid data recovery and zero data loss for mission-critical systems.
• Enhanced operational resilience and ensured uninterrupted healthcare service delivery.
• Improved overall patient satisfaction through reliable IT system continuity and data integrity.